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Frequently Asked Questions (FAQ) at Kool Solutions. Below is a list of Frequently Asked Questions. If you have a general question which is not addressed here, please email it to us at info@koolcounseling.com
- How do I make an appointment?
- How much will it cost?
- Where are you located?
- Are services confidential?
- What do I do if this is an emergency?
- What are your staff's qualifications?
- What kind of counseling do you do?
- How can I contact you?
1. How do I make an appointment?
Simply telephone our office at (817) 545-3371 and ask to make an appointment.
Our office manager will either speak with you directly or call you back
within a reasonable time to schedule an appointment as quickly as possible.
We can usually see new clients within a week to 10 days, sometimes within a day
or two, depending on the flexibility of your schedule. Or email info@koolcounseling.com and
we will respond within 24 hours.
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2. How much will it cost?
ONSITE COUNSELING: Our full fee is $100 for a 45-50
minute session and we
participate in some insurance networks at this time. We accept cash or
checks as payment but we do not take credit cards or debit cards
at this time. Clients may also submit claims
and seek reimbursement "out-of-network." Most
insurance will pay for a portion of my services. Payment is due at the
time services are rendered. I will provide you with a receipt you can
submit to your insurance company for reimbursement. Our office will also
assist you in obtaining and understanding your mental health benefit
information. I currently participate with United Behavioral
Health, Aetna, Blue Cross and Blue
Shield of Texas, Texas True Choice, Behavioral Health Network, Multiplan, Galaxy Health Network,
PacifiCare, Magellan Health Services, Unicare, HealthLink, Private Healthcare Systems (PHCS), and CorpCare EAP.
We are in the process of becoming providers in other insurance networks
and have worked with many of them as out of network providers. Please ask
when you call. Please don't let insurance get in the way of seeking
counseling. We are here to help you get the counseling you
need.
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3. Where are you located?
Our address is:
1903 Sharpsbury Drive
Euless, Texas 76040
We are located in the Mid-Cities area near the intersection of State Highway
121 and Highway 183 in Euless. For detailed driving directions, call
our office at (817) 545-3371 or we can e-mail directions to you when an
appointment is scheduled.
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4. Are services
confidential?
All personal information collected in association with the web site and
the counseling business will only be used for the purpose of providing
for the client a safe, therapeutic experience and it will never be distributed
or sold to anyone outside of Kool Solutions Counseling.
During counseling, testing, coaching, and consulting sessions, all disclosures
and test results between the counselor and the client will be held in
confidence within the restrictions of Texas state law. Exceptions to
confidentiality include cases in which: (1) harm to self or in some cases
harm to others; (2) the purpose of counseling is to obtain a court evaluation;
or (3) subpoenas from court authorities.
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5. What do I do if this
is an emergency?
IF THIS IS AN EMERGENCY, if you feel suicidal or if you
feel like you want to hurt yourself of someone else, CALL
911,
call your DOCTOR, or go to the nearest EMERGENCY ROOM IMMEDIATELY!
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6. What are
your staff's qualifications?
Tammy D'ree Koolbeck is a Licensed Professional Counselor in the state
of Texas who has been working as a counselor since 1998. She received
her Master's of Arts Degree in Educational Counseling from the University
of Phoenix. She is certified with the Trauma, Loss and Crisis Institute
as a Trauma, Loss and Crisis Specialist. She is certified with the American
Psychotherapy Association as a Certified Relationship Specialist and
has gained Diplomate Status from the Association. She is also a Certified
Anger Resolution Therapist, a Personality Disorder Treatment Specialist,
and a Certified Sports Counselor. She also is a graduate of the
Authentic Happiness Coaching program led by Dr. Martin
Seligman.
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7. What kind of counseling do you
do?
ONSITE COUNSELING
We offer individual, marital/couple, family, play therapy, sandtray therapy,
groups, grief recovery and career counseling. Tammy is a graduate of the
Authentic Happiness Positive Psychology Life Coaching program
and offers coaching services in person or via phone or email
correspondence. For more information about
these types of counseling, click
here.
8. How can I contact
you?
You can contact us in any of the following ways:
ADDRESS:
1903 Sharpsbury Drive
Euless, Texas 76040
PHONE: (817) 545-3371
FAX: (817) 545-4512
EMAIL: info@koolcounseling.com
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